What should I do if a rider makes a mess in my car?

If a rider causes any kind of mess in your vehicle, it’s important to act quickly and report the issue to avoid delays in support. Please follow the steps below:

Step-by-Step Instructions

1. Stop Driving Immediately
   Do not accept another trip until you’ve reported the issue. Continuing to drive may make it harder to confirm the mess came from the last rider.
2. Report Within 1 Hour
   Contact Unic Support within 1 hour after the trip ends. Prompt reporting helps us verify the incident and take action faster.
3. Take Clear Photos
   • Capture multiple photos from different angles.
   • Ensure the mess is clearly visible (e.g., on seats, floor mats, doors) and well-lit.
4. Write a Short Description
   • Briefly explain what happened.
   • Mention which part of the vehicle was affected and any relevant details about the rider or situation.
5. Wait for Guidance
   After submitting your report, Unic Support will review the case and get back to you with the next steps. Please keep your vehicle available for possible inspection or further documentation.

Q: What types of messes should I report? You should report any mess that goes beyond normal use, including:

• Food or drink spills
• Vomit or other bodily fluids
• Trash intentionally left behind
• Dirt or mud smeared on seats or floors
• Major messes in hard-to-clean areas, such as:
  • Between the window and door
  • Inside air vents
  • Significant bodily fluid incidents
• Anything that requires cleaning before safely accepting another rider

Q: Why is it important to report quickly? Timely reporting helps ensure we can verify the issue and take appropriate action. Delays or starting another trip before reporting may affect our ability to assist you properly.